Refund policy
14-Day Returns & Exchanges Guarantee
To enhance your shopping experience, you may request a return, exchange, or refund within 14 days of receiving your order (calculated from the “Delivered/Received” date shown in the tracking record).
Eligibility (Items Must Be Brand New)
Returned items must meet all of the following conditions to be accepted:
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Brand new and unused: not worn/used, with no obvious wear, stains, or odor
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All included items intact: accessories, hangtags, shoebox, and packaging are complete
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No alterations: not modified, disassembled, or returned in a non-original condition
Cases That May Affect Acceptance
The following may result in your request being declined:
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Worn/used items, obvious wear, or washed/cleaned
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Missing tags/accessories, severely damaged shoebox, or incomplete packaging
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Altered items, disassembled items, or returns not in original condition
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Forged information/documents or suspected return-item swapping
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RETURN SHIPPING ADDRESS
Once your return request is approved, please ship the item(s) back to our authorized return fulfillment center at the following address:
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RETURN SHIPPING FEES
If the return is due to our error (e.g., you received an incorrect, damaged, or defective item), we will cover the return shipping costs ($0.00) or provide a prepaid shipping label.
If the return is due to personal reasons (e.g., change of mind, wrong size ordered, or no longer needed), aflat rate return shipping fee of $30.00 USDwill be applied and deducted from your refund.
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REFUNDS PROCESSING
Once your return is received and inspected by our warehouse team, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days (minus the $30.00 USD return shipping fee if applicable).
06 / LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or PayPal, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at Quinbertus@outlook.com